Service/Maintenance Contract Access and Permissions
The following table lists the permissions needed to perform various actions on the Service/Maintenance Contract object.
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Action
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User Permission Needed
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|---|---|
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To view the Service/Maintenance Contract tab
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"Read" on Service/Maintenance Contract
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To view Service/Maintenance Contracts
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“Read” on Service/Maintenance Contract, Account, Contact, and SLA Terms
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To create or clone Service/Maintenance Contracts
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"Create" on Service/Maintenance Contract "Read" on Account, Contact, and SLA Terms
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To change Service/Maintenance Contracts
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"Edit" on Service/Maintenance Contract
"Read" on Account, Contract, and SLA Terms
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To delete Service/Maintenance Contracts
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"Delete" on Service/Maintenance Contract
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To view covered products
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"Read" on Covered Products, Service/Maintenance Contract, Installed Product, and Product
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To create covered products
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"Create" on Covered Products
"Read" on Installed Products and Product
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To change covered products
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"Edit" on Covered Products
"Read" on Installed Products and Product
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To delete covered products
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"Delete" on Covered Products
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To define coverage by counters
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"Update" on Covered Products
"Read" on ServiceMax Process and ServiceMax config data
"Read", "Create", "Update" on Counter Details
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|
To view entitled contacts
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"Read" on Entitled Contacts and Service/Maintenance Contract
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To create entitled contacts
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"Create" on Entitled Contacts
"Read" on Contacts
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To change entitled contacts
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"Edit" on Entitled Contacts
"Read" on Contacts
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To delete entitled contacts
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"Delete" on Entitled Contacts
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To view covered locations
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"Read" on Covered Locations, and Service/Maintenance Contract
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To create covered locations
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"Create" on Covered Locations
"Read" on Location
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To change covered locations
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"Edit" on Covered Locations
"Read" on Location
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To delete covered locations
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"Delete" on Covered Locations
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To view included services
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"Read" on Included Service, and Service/Maintenance Contracts
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To create included services
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"Create" on Included Services
"Read" on Available Services
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To change included services
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"Edit" on Included Services
"Read" on Available Services
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To delete included services
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"Delete" on Included Services
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To activate Service/Maintenance Contracts
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"Edit" on Service/Maintenance Contract
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To renew Service/Maintenance Contracts
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"Edit" on Service/Maintenance Contract
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To cancel Service/Maintenance Contracts
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"Edit" on Service/Maintenance Contract
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 |
Since parts requests are strongly tied to the inventory module you are not allowed to delete a Parts Requests. Instead you can cancel a Parts Request.
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