Single-line Entry
To add products to an RMA using the single-line entry method:
1. Click New from the Parts Order Lines related list.
2. Select RMA for Record Type. The RMA number is displayed.
3. Select Open for Line Status.
4. Enter the name of the product that is returned. You can also use Lookup to search and select the product.
5. Enter the ID of the Installed Product that is returned. You can also use Lookup to search and select the installed product.
6. Enter the Expected Receipt Date.
7. Enter the Expected Qty. For Serialized Products, this is normally 1.
8. Select the Expected Condition.
9. Select the Disposition and enter additional disposition instructions if necessary.
10. Leave the Receipt Details section blank.
11. Click Save to add the product.
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An RMA can have an unlimited number of products. Repeat the above steps for each product to be returned using the RMA. You can also click Save & New after creating a new RMA product record.
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