A bundle of reports and dashboards covering all the metrics is available out of the box. It is not installed by default, and can be deployed in your org separately. To get this bundle, contact your ServiceMax Account Executive. You can then edit/clone these reports, to suit your business requirements.

After you deploy this bundle in your org, you will see the link View Dashboard in the SPM configuration screen for each metric. Clicking this will open the dashboard for the associated metric, in a new browser tab.

You can also create reports & dashboards in Salesforce, to analyze the Service Performance Metrics generated in your org.

Create the dashboards in a folder named SPM Dashboard and with the following unique names, to see the View Dashboard link in SPM configuration screen:

To know more details about the OOTB reports and dashboards, and for some pointers on the reports, you can create for each metric, refer to the related section for each metric.