Installed Product

Product name of the current Installed Product. This is a read-only field.

Warranty Terms

Name of the service/warranty template used to create a warranty. This is a lookup field to an existing warranty terms record.

Warranty Records

A table that shows the list of warranties for this Installed Product.

Start Date

Warranty start date.

End Date

Warranty end date.

Time % Covered

Percentage of the labor cost covered by the warranty.

Material % Covered

Percentage of the material cost covered by the warranty.

Expenses % Covered

Percentage of other expenses covered by the warranty.

End Date Time Covered

Date on which the labor coverage ends.

End Date Material Covered

Date on which the parts coverage ends.

End Date Expense Covered

Date on which the expenses coverage ends.

All Products Covered

Flag indicates if all products involved in the repair will be covered by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

All Services Covered

Flag indicates if all services performed will be covered by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

RMA Required

Flag indicates if an RMA is always required or an RMA is implied when this warranty is used to entitle a customer. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Shipment Allowed

Flag indicates if customer shipments are covered by the warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Invoice Required

Flag indicates if an invoice is always raised at the end of service delivery. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Loaner Provided

Flag indicates if customer is given a temporary replacement product when the covered product is under repair. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Walk-in Allowed

Flag indicates if the customer is authorized to walk into a service center for service. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Transferable

Flag indicates if this warranty is transferable to other products under special circumstances. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Onsite Repair

Flag indicates if customer is eligible for onsite repair when entitled by this warranty. This flag does not drive any functionality in ServiceMax and is for informational purposes only.

Exclusions

A free format text to define any exceptions specifically applicable to this Installed Product.