Processing an Individual RMA Item
You can edit each RMA line record and enter receipt information. This is done when there are any differences between the expected quantity and date, and the actual (received) quantity and date.
To process each RMA item individually:
1. In the Parts Order lines Related List section, click Edit next to the RMA item you want to receive and process.
2. Enter the actual receipt date. You can enter today's date by clicking on the date link next to the date field.
3. Enter the actual quantity.
4. Enter the name of the service engineer, who should be notified upon the receipt of this material. This could be a depot repair technician who awaits this product to troubleshoot.
5. Select the returned condition.
6. Enter the name of your location or the location where the product was received. You can also use Lookup to search and select the location.
7. Enter the warehouse name/number.
8. Change the Line Status to Completed.
9. Click Save.
10. When all the items are completed, edit the RMA, change the Order Status to Closed, and then click Save.