Optional Customizations and Configurations
If you need to measure this metric based on any custom attributes / conditions / mapping specific to your organization, following are the aspects you can consider:
• If not using OOTB field, create custom field in Installed Product: Account (lookup field)
• If required, configure custom SFM expressions to qualify installed products for processing
• If required, configure custom SFM expressions to qualify covered products for processing
New standard SFM expression available for qualifying covered product is: SVMXSTD:Valid Covered Products
If additional fields need to be mapped between business and metric objects, configure custom SFM mappings between Work Order and SPM – Attach Rate objects
In the SFM mapping, do not include Account field, as it is mandatorily mapped from source to metric objects through specific configurable parameter.
• If required, update the value of the global configuration setting SET004 (default: 365 days), to limit the age of the installed products considered for metric generation.