Optional Customizations and Configurations
If you need to measure this metric based on any custom attributes/ conditions/ mapping specific to your organization, the following are the aspects you can consider:
1. If not using OOTB fields, create custom fields in Work Order: Account, Technician, Product, (all lookup fields), and/or FixedOnDate (DateTime)
2. If required, configure custom SFM expressions to qualify work orders for processing and identify work orders that are fixed during the first visit to the customer.
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New standard SFM expressions available for this are:
SVMXSTD: To Qualify Work Orders for FTF processing
SVMXSTD: To identify labor entries for finding work details and track the creation-date difference among the work-detail records.
SVMXSTD: To Identify Resolved Work Orders
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3. If additional fields need to be mapped between business and metric objects, configure custom SFM mappings between Work Order and SPM– First Time Fix objects.
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In the SFM mapping, do not include fields such as Account, Technician, and Product, which are mandatorily mapped from source to metric objects through specific configurable parameters.
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