SPM Top Level Summary - Case

Shows the trend for the case-level summary of First Time Fix, Mean Time to Repair, Mean Time to Complete, Average Response Time, and Repeat Visit Metrics. It displays a collection of charts representing the summary for each of these metrics.

SPM Top Level Summary - Service Request

Shows the trend for the service request-level summary of First Time Fix, Mean Time to Repair, Mean Time to Complete, Average Response Time, and Repeat Visit Metrics. It displays a collection of charts representing the summary for each of these metrics.

SPM Top Level Summary - Primary Work Order

Shows the trend for the primary work order-level summary of First Time Fix, Mean Time to Repair, Mean Time to Complete, Average Response Time, and Repeat Visit Metrics. It displays a collection of charts representing the summary for each of these metrics.

SPM Top Level First Time Fix - Case

Shows the trend of the percentage of the fixes done during the first visit of the technician at the case level.

SPM Top Level Mean Time to Complete - Case

Shows the trend of the average time (in minutes) taken to complete the fix from the time of creation at the case level.

SPM Top Level Mean Time to Repair - Case

Shows the trend of the average time (in minutes) taken to deliver the fix at the case level.

SPM Top Level Repeat Visit - Case

Shows trend of the percentage of work orders that required a repeat visit against the total work orders that got fixed at the case level.

SPM Top Level Average Response Time - Case

Shows the trend of the average response time in minutes at the case level.

SPM Top Level First Time Fix - Service Request

Shows the trend of the percentage of work orders fixed during the first visit of technician at the service request level.

SPM Top Level Mean Time to Complete - Service Request

Shows the trend of the average time (in minutes) taken to complete the fix from the time of creation at the service request level.

SPM Top Level Mean Time to Repair - Service Request

Shows the trend of the average time (in minutes) taken to deliver the fix at the service request level.

SPM Top Level Repeat Visit - Service Request

Shows trend of the percentage of work orders that required a repeat visit against the total work orders that got fixed at the service request level.

SPM Top Level Average Response Time - Service Request

Shows the trend of the average response time in minutes at the service request level.

SPM Top Level First Time Fix - Primary Work Order

Shows the trend of the percentage of work orders fixed during the first visit of the technician at the primary work order level.

SPM Top Level Mean Time to Complete - Primary Work Order

Shows the trend of the average time (in minutes) taken to complete the fix from the time of creation at the primary work order level.

SPM Top Level Mean Time to Repair - Primary Work Order

Shows the trend of the average time (in minutes) taken to deliver the fix at the primary work order level.

SPM Top Level Repeat Visit - Primary Work Order

Shows the trend of the percentage of work orders that required a repeat visit against the total work orders that got fixed at the primary work order level.

SPM Top Level Average Response Time - Primary Work Order

The monthly trend of the average Actual Initial Response Time in minutes.