Account Summary

Shows monthly trends for multiple metrics derived from work orders, installed products, contracts, and warranties, with data grouped by Account.

Account Summary for FTF

The monthly trend of the percentage of work orders fixed during the first visit of the technician, grouped by account.

Account Summary for MTTR

The monthly trend of the average time (in minutes) taken to deliver the fix, grouped by account.

Account Summary for Contract Uptime

Latest metric trend data of the average percentage of actual uptime of installed products against the uptime guaranteed in contracts, grouped by account.

Account Summary for Attach Rate

Latest metric trend data of the attach rate of installed products to contracts, warranties, both, or none, grouped by account.

Account Summary for MTTC

The monthly trend of the average time (in minutes) taken to complete work orders from the time of creation, grouped by account.

Account Summary for ART Initial Response

Initial Response Monthly trend of the average Actual Initial Response Time in minutes, grouped by account.

Account Summary for ART Onsite Response

The monthly trend of the average Actual Onsite Response Time in minutes, grouped by account.

Account Summary for ART Restoration Time

The monthly trend of the average Actual Restoration Time in minutes, grouped by account.

Account Summary for ART Resolution Time

The monthly trend of the average Actual Resolution Time in minutes, grouped by account.

Account Summary for Repeat Visit

The monthly trend of the percentage of work orders that required a repeat visit against the total work orders that got fixed, grouped by account.