Analytics > Service Performance Metrics > SPM Configuration for Administrators > Average Response Time (ART) > Configuration Setup > Configuring Reports & Dashboards > OOTB Reports and Dashboard
OOTB Reports and Dashboard
OOTB Dashboard
Dashboard Name
Purpose
Average Response Time
Shows charts related to comparison of actual response times to committed response times based on SLA, for an initial response, onsite response, restoration, and resolution, with the data grouped by technician and product.
OOTB Reports
Report Name
Purpose
ART Resolution Time By Product
Average Actual Resolution Time against average SLA Resolution Time, grouped by product
ART Restoration Time By Product
Average Actual Restoration Time against average SLA Restoration Time, grouped by product
ART Initial Response Time By Technician
Average Actual Initial Response Time against average SLA Initial Response Time, grouped by the technician
ART Onsite Response Time By Technician
Average Actual Onsite Response Time against average SLA Onsite Response Time, grouped by the technician
ART Resolution Time By Technician
Average Actual Resolution Time against average SLA Resolution Time, grouped by the technician
ART Restoration Time By Technician
Average Actual Restoration Time against average SLA Restoration Time, grouped by the technician
Was this helpful?