Analytics > Service Performance Metrics > SPM Configuration for Administrators > Mean Time To Complete (MTTC) > Configuration Setup > Configuring Reports & Dashboards > OOTB Reports and Dashboard
OOTB Reports and Dashboard
OOTB Dashboard
Dashboard Name
Purpose
Mean Time To Complete
Shows charts related to the average time required to complete work orders from the time of creation, with the data grouped by product, service team, and technician.
OOTB Reports
Dashboard Name
Purpose
Mean Time To Complete By Product
The average time taken to complete work orders from the time of creation, grouped by product
Mean Time To Complete By Team
The average time taken to complete work orders from the time of creation, grouped by the service team
Mean Time To Complete By Tech Country
The average time taken to complete work orders from the time of creation, grouped by technician's country
Mean Time To Complete By Technician
The average time taken to complete work orders from the time of creation, grouped by the technician
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