Metric Data Generation
Metrics are automatically generated by SPM Engine on schedule, with these results:
• SPM Account Summary records are created, based on the metric records of each of the other supported metrics, with the following filter applied:
◦ Metric record's Created Date is greater than today minus the value of SET009 (default: 60 days).
Refer to the Metrics Calculation section for the metric generation logic. It provides the details of mapping attributes from the source object to the metric object.
• If an SPM Account Summary record exists for an Account – Metric Definition (Calculation Method & Configuration Name) – Date Range (Start Date & End Date) combination already, it is updated.
• One ServiceMax Job record is created per scheduled run, with the execution log recorded in an attachment (includes batch & record count, and record details).
• ServiceMax Job records older than a month (not configurable) are deleted.
• Email notifications are sent about job execution status (success or failure), with details of the execution.