1. Click the radio button adjacent to the Territory record. Any existing coverage records associated with the selected Territory appear at the bottom in the Territory Coverage tab.

2. Click the Service Zones tab.

a. Use the Draw icons, located on the top left corner of the map, to select an area on the map.

b. Click a shape icon (Circle, Rectangle, or create your own shape icon).

c. Move your cursor over your desired coverage area on the map. The map highlights the coverage zone.

d. After you have designated your coverage zone, enter the service zone name in the Zone Name field.

e. Expand, retract, or reposition a zone by dragging the circles displayed on the zone perimeter. A circle-shaped zone can be moved by dragging the circle displayed at the center of the zone. A reverse arrow will appear; click this arrow if you want to undo that action.

f. Use the Zoom slider to zoom in/out of the map and the hand icon to move the map.

3. In the Work Order Volume area, select a filter item from the Filter On picklist (for example, Completed Date).

4. Type in a Start Date and an End Date in the appropriate fields.

5. Click the Go! button. The plots display on the map, as shown in the figure below:

6. Save the zone by selecting a Zone Name from the Manage Zone area, and clicking the Save Zones button.