Service Territory, also referred to as Territory, is used in ServiceMax to align one or more Service Teams and technicians to a logical grouping based on geographical dimensions such as postal code, city, country, and/or virtual dimensions such as product and industry. Territory management is crucial to achieve work load balancing, and to reach optimum levels of service resource utilization. ServiceMax provides an interactive tree-based hierarchical system to manage service territories along with the scope of coverage for each territory. Once territory hierarchy is defined, technicians can be associated with the appropriate territories.

To view the Territory home page, go to Home ServiceMax Setup Service Organization Go. Alternatively, you can search and navigate to a Territory record, and then click Manage Territories to view the Territory home page.