ServiceMax online application is inherently mobile, as it is built on Salesforce platform, and has key features delivered through SFM using HTML5 framework. This framework makes it possible to use the application on a number of devices, operating systems, and browsers when there is internet connectivity.

However, a Field Service management application requires offline capability to make it usable in any field service environment. This allows technicians to derive all the benefits of the application features and have access critical data when and where required, without worrying about internet connectivity.