Mobile applications built for field service remove the clipboard from the technician’s hands, replacing it with a superior solution in terms of efficiency and utility.

ServiceMax suite includes several mobile applications catering to a variety of devices and platforms such as laptop, iPad, and iPhone. These augment the usability of ServiceMax application for technicians in the field, by providing access to required data and key features, without requiring continuous internet connectivity. All of these applications support Single Sign-On (SSO) and OAuth 2.0 to ensure seamless, secure access.

The ability to work offline is important because technicians can encounter weak or no internet access, or loss of connectivity frequently when in customer’s premises. Technicians can debrief work orders, calculate parts and labor pricing, generate quotes and service summary reports, and get customer’s signature on the spot, regardless of internet connectivity. This eliminates paperwork and delayed data entry into the application at the end of every day. The resulting productivity gain is the key benefit of mobile applications.

Availability of key product features such as SFM transactions, SFM Wizards, SFM Search, and Smart Documents in mobile apps, with UI and functionality very similar to the online application, results in consistent user experience. Support for advanced data validation during data entry ensures same levels of data integrity as in web, even when there is no connectivity.

Powerful synchronization options provide technicians with up-to-date data at their fingertips. The availability of latest schedules, customer details, service history, and SLA enhances the utility of mobile applications for different field service environments and needs. This further enables faster dispatching of technicians to meet SLA commitments.

ServiceMax online application is inherently mobile, as it is built on Salesforce platform, and has key features delivered through SFM using HTML5 framework. This framework makes it possible to use the application on a number of devices, operating systems, and browsers when there is internet connectivity.

However, a Field Service management application requires offline capability to make it usable in any field service environment. This allows technicians to derive all the benefits of the application features and have access critical data when and where required, without worrying about internet connectivity.