Customization Considerations
Since any customizations built specific to customer requirements are not supported by ServiceMax Technical Support, consider the following before you start building custom functionality.
• How critical is the requirement? Is it a must-have or nice-to-have?
• Can a process workaround be found so that you can continue to use standard functionality?
• Can it be built using standard Salesforce point-and-click constructs such as workflow rules, approval processes?
• Is similar functionality already in ServiceMax product road map? If yes, can your requirement wait until it is rolled out?
• How many users will be using this custom functionality? The more the number of users, the more you must consider supportability.
• Do you have enough qualified resources (external or internal) to maintain the functionality through Salesforce platform upgrades?