To add custom reports and dashboards, you must create a dashboard in a folder named SPM Dashboard with the unique name SPM - Mean Time Between Failures. This allows you to view the View Dashboard link in the SPM configuration screen for this metric.

To create summary reports with charts on SPM - Mean Time Between Failures object, and get the monthly uptime summary for each installed product covered by a service contract.

Grouping and aggregation can be on any of the following attributes: