Custom Reports and Dashboard
Create a dashboard in a folder named SPM Dashboard with the unique name Mean_Time_To_Complete, to see the View Dashboard link in the SPM configuration screen for this metric.
Create summary reports with charts on SPM – Mean Time To Complete object, to get the mean time taken to complete work orders.
The time to complete a work order can be calculated as the difference between the DateTime fields configured as the Service Created On and Service Completed On fields.
Grouping and aggregation can be on any of the following attributes:
• By Technician (or Service Team)
• By Product (or Product Family / Product Line)
• By Account
Service Delivered On – Date is another attribute available OOTB for reporting.