Creating a Child Installed Product from a Parent
To create a child product:
1. Navigate to an existing Installed Product record and then click Create Child.
The Create Child screen is displayed for the selected record.
2. Enter the following details:
a. Product: Select a valid product using the Lookup icon.
b. Serial Number: Enter the serial number.
3. Click Save to create a child product record.
The newly created record is displayed.
Most of the information from the parent record is copied to the child record automatically. The fields to be copied between the records are configured by your ServiceMax admin. This configuration may include your organization’s custom fields on Installed Product as well.
• Product warranty is not cloned, but calculated based on the warranty terms of the newly cloned product.
• This screen is presented by the Service Flow delivery engine of ServiceMax based on the service flow configuration.
To learn more about how to use this screen’s features, see SFM Delivery. In addition, you can click the screen title or the help button to view additional help for this screen, if configured by your admin.