Configuring Event Hover Rules
When the mouse is moved on a calendar event in Dispatch Console, relevant information about the event and the corresponding Work Order is displayed as a hover. The Work Order fields whose value should be displayed as event hover can be configured using Event Hover Rules. When there are two or more rules, the rules are matched based on the defined sequence, with the first matching rule being applied.
To set up hover rules, click ServiceMax Setup > Dispatch Management > Event Hover Rules. The list of all existing hover rules is displayed. A hover rule lists Work Order fields to be used in the hover display.
In the Event Hover Rules screen:
• To edit an existing rule, check the Select checkbox against the rule and then click Edit Rule.
• To delete an existing rule, check the Select checkbox against the rule and then click Delete Rule.
• To create a new rule, see Creating an Event Hover Rule.