Resuming the SLA Clock
To resume a paused SLA clock, click Resume. A message appears indicating the amount of time elapsed since the clock was paused.
• Click Yes if you would like to extend the SLA commitment with the elapsed time.
• Click No if you would like to keep the SLA commitment as is.
• Click Cancel if you do not want to resume the clock.
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When you answer Yes or No to the above question, all paused SLA clocks on the Case are resumed.
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