View/Manage SLA Clocks on Case
When advanced SLA management is enabled for your organization, the ServiceMax SLA engine calculates commitment times automatically on a Case where applicable. Depending on the SLA definition, none, some, or all of the following commitments are tracked on a Case:
• Initial Response Time
• Onsite Response Time
• Restoration Time
• Resolution Time
If any of the above timestamps are tracked on a Case, a countdown of the remaining time on each clock displays embedded in the Case screen as shown in the following screenshot:
• In the above screen, the remaining time is displayed in the format "Days : Hours : Minutes : Seconds".
• The clock appears in various color-codes depending on the time left:
◦ Red: If no time is left on the clock, the clock appears in Red.
◦ Yellow: If less than 25% of time is left, the clock appears in Yellow.
◦ Green: If more than 25% of time is left, the clock appears in Green.
 | Lightning component for SLA clock on Case not available. |