Canceling Service/Maintenance Contract
When a Service/Maintenance Contract is canceled, the contract becomes inactive immediately. The Service/Maintenance Contract will not be available for future entitlements.
To cancel a Service/Maintenance Contract:
1. Locate the Service/Maintenance Contract by searching in the sidebar or from a list view in Service/Maintenance Contracts tab and then click the contract name to cancel.
2. Click Cancel Contract. Depending upon how your admin has configured this feature, some validations may be performed to see if the contract qualifies for cancellation. If the contract qualifies, the cancellation screen appears as shown below.
The validations include:
◦ No cases or Work Orders have been entitled using this contract.
◦ Any cases or Work Orders entitled using this contract are not currently open.
3. Click Cancel Contract. The contract becomes inactive and you are returned to the contract screen.
 | Cancellation instructions and validations to be applied are configurable by your admin. |