• Qualify the Installed Products by setting the appropriate field values, so that it matches the Installed Product expression configured in SPM Setup.

• Qualify the work orders for processing by setting the appropriate field values, so that they match the work order expression configured in SPM Setup.

• Ensure that the Installed Product field in the work order (configured as above) is populated with a valid value.

• Ensure that downtime information is captured during work order debrief as Down Time child records (using the new/extended custom SFM transaction), with Start Time and End Time/Duration (In Mins) populated with valid values.

• Ensure that the Business Hours field identified in the service contract is populated with the required value.