Business Data Generation
Applies to any type of work order, as shown below:
• Qualify the work orders for Repeat Visit metric processing by setting the appropriate field values, so that they match the work order expressions configured in SPM Setup
• Ensure that Account, Location, Installed Product, Technician, and Service Delivered On fields in the work order (configured as above) are populated with valid values.
Ensure that a primary work order has only one follow-up work order. Otherwise, only one (the earliest) of the follow-up work orders will be considered as a repeat visit.