Business Context
The knowledge of which products required a repeat visit for servicing within the specified timeframe helps businesses to put in place tighter quality controls for specific products. This also serves as a pointer to plan preventive maintenance as well as improve break-fix procedures.
Repeat Visit is calculated as follows:
The average number of days within which repeat visits happen
The average number of days is measured by capturing the actual number of days for a repeat visit for specific installed products based on work order attributes and consolidating the data on service contracts, technicians, and teams.
Businesses can address the aspects listed below, through the use of this metric:
• Refine entitlements from warranties through contracts to preventive maintenance plans, taking into consideration typical revisit causes and frequencies
• Locate any patterns of revisits specific to technicians/teams, and plan corrective and preventive actions.