Service Name

Name of the service. When naming the service be as specific and granular as possible. For example, instead of Windows OS Installation, you can enter Windows Vista Installation for Intel Laptops.

Effective Date

Date from which this service is available to your customers. This is an optional field.

Data Type

Type of data to be captured as Commitment when using a service in an SLA Terms record. Options are: Text, Number, Frequency, and Boolean.

Service Type

Indicates the type of service. This helps in grouping similar types of services for reporting purposes. Your system admin is responsible for configuring this list for your organization’s requirements.

Active

Check box that indicates if this service is currently active and available for use.