Activating Service/Maintenance Contract
Activating a Service/Maintenance Contract makes it available for use in entitlements. In order for a Service/Maintenance Contract to be available for entitlement, the contract dates must also be current.
To activate a Service/Maintenance Contract:
1. Locate the Service/Maintenance Contract by searching in the sidebar or from a list view in the Service/Maintenance Contracts tab and then click the contract name that you want to activate. When a Service/Maintenance Contract is activated, all previous instances of the contract will be automatically deactivated and will not be available for entitlement in the future.
2. In the Service Flow Wizard (SFW) Manage Contract Toolbar, click Activate Contract. Depending on how your admin has configured this feature, some validations might be performed to see if the contract qualifies for activation. If the contract qualifies for activation, the Activate Contract screen appears as shown below.
The validations include:
◦ Product coverage is entered
◦ Services coverage is entered
◦ Entitled contacts are entered
◦ Location coverage is specified
3. Enter Activation Notes and then click Activate. The contract will be activated and you will be returned to the Service Contract screen.