Service Product

Service Modules > Work Order Management > Work Plans and Task Management > Work Plan and Task Management Components > Service Product

Service Product

Service product is an installed product that needs to be serviced. All products that needs to be serviced for the work order are added as service product entries. For more information, see Managing Service Products.

The service product defines what service is being provided, to which product, and under what coverage, such as warranty, service contract, or billable.

Service Product Usage Checklist

The following table provides a checklist on when you can use a Service Product and its purpose:

When to use a Service Product	Purpose
Managing multiple installed products under a single work order	Consolidate service tracking for multiple assets
Managing multiple services for a single installed product	Support multi-service management
Checking and validating coverage for each product individually	Enforce entitlements individually
Handling different coverage types for services under one product	Apply distinct coverage by service type
Track the type of service performed on each product distinctly	Improve service-level visibility
Automate billing and service validation per product	Ensure billing accuracy and process efficiency

Key Benefits of Using Service Products

• Different coverage for each service

Assign distinct coverage—such as warranty, contract, or billable—to each service, even if the product is the same. Supports automated billing, service validation, and cost tracking. For example, one product may be under contract, another under warranty, and a third out of scope and billed separately. All handled within a single work order using distinct service products. Within the same product, one service can be covered under warranty while another is under contract.

• Track progress and completion per service

Each service product, paired with a work plan, represents a specific product under service. Supports tracking of task progress, time spent, and work completion for each installed product. For example, a technician is assigned to a hospital for maintenance on multiple pieces of equipment. Each service is tracked separately under the same work order. Completion status is recorded per service.