Managing Service Tasks
As a Customer Support Executive, Planner, or a Back Office Manager, you can manage the service tasks added to work plans or work orders (General Tasks), ensuring that correct tasks are assigned and executed for the work order.
The following topics are covered in this article:
• Viewing Service Tasks
• Adding a Service Task to Work Order
• Adding a Service Task to Work Plan
• Adding an Output Document Task
• Adding an SFM Task
• Adding a DataGuide Form Task
• Adding a DataGuide Document Template Task
• Adding a Technical Attribute Template Task
• Adding Assign Technical Attribute Template at Runtime Task
• Executing a Technical Attribute Task from a Service Product
• Marking Your Tasks as Complete in Bulk from a Work Order
• Marking Your Tasks as Complete in Bulk from a Service Product