Integrations > ACD Integration > Authentication Method for Integration > SSO using Salesforce as the Identity Provider
SSO using Salesforce as the Identity Provider
This is to configure the Salesforce Org as the Identity Provider for Arbortext. Once we login to Salesforce Org, Arbortext then can use the same session to authenticate and display the URL.
Prerequisites
1. Create User in Arbortext that is same as the one in Salesforce Org.
2. Clear both Lock sessions to the IP address from which they originated and Lock sessions to the domain in which they were first used checkboxes located in Salesforce Setup > Security > Session Settings.
3. Clear the Required security tokens for API logins from callouts checkbox.
Was this helpful?