Service Process Manager
Service Process Manager (SPM) is a robust set of tools for business admins to build and scale service business processes. SPM includes the following tools that are available within the Salesforce Flow framework:
• Wizards: Allows business admins to configure steps in a dynamic fashion (based on record state changes) and enables them to create a business process by combining various steps or flows.
• Transactions: Allows business admins to define a business process by leveraging configurable screens, object mappings, expressions, and advanced lookup filters.
• Object Mapping: Allows business admins to map data between two objects in such a way that the defined object can be leveraged within a flow.
• Expressions: Allows business admins to create expressions on objects easily and leverage them in use cases across the business process.
• Screens: Allows business admins to seamlessly create visual experiences (forms and lists) in a singular or related manner. It allows for an easy selection of fields from configured objects and makes it possible to embed these experiences within a flow.
• SPM Settings: SPM settings drive the organizational level attributes which can be configured based on business needs.
Service Process Manager reduces the effort to build and support asset-centric business processes because it:
• Provides no-code configuration tools and components to build and maintain complex processes.
• Prescribes multi-step business processes to modify complex workflows as processes evolve instantly.
• Lowers deployment time by reducing customizations and allows business admins to build the business process.
• Improves adoption by reducing clicks, contextual screen switches, and advanced data filters.