Standard Fields

Entitlement Settings Number

Name

Auto Number

Auto-generated record number.

RecordTypeId

Record Type

Record types.

Custom Fields

Account API Name

SVMXA360__AccountAPIName__c

Text(150)

Account field on source object to be considered when performing entitlement check.

Adjust Service Threshold

SVMXA360__AdjustServiceThreshold__c

Checkbox

Adjust Service Threshold (Visits) on Assignment.

Adjust Visit Count Assigned Object

SVMXA360__AdjustVisitCountAssignedObject__c

Picklist

Automatic increment or decrement of Remaining Visit count when the Entitled Service is assigned to the selected object.

Allow Override Settings

SVMXA360__AllowOverrideSettings__c

Checkbox

Indicates whether to allow overriding the entitlement settings when performing interactive entitlement (True) or not (False).

Apply Stack Ranking

SVMXA360__ApplyStackRanking__c

Checkbox

When Checked, stack ranking will be applied when multiple contracts or warranties are found.

Asset API Name

SVMXA360__AssetAPIName__c

Text(100)

The asset field on the source object should be considered while performing an entitlement check.

Assign Entitled Service

SVMXA360__AssignEntitledService__c

Checkbox

When checked, applies Entitled Service based on entitlement rule criteria.

Assign Pricebook

SVMXA360__AssignPricebook__c

Checkbox

Apply Service Contract and Asset Warranty Pricebook when it exists and apply Pricebook Assignment Rule, pricebook is not defined.

Contract Stack Ranking Field API Name

SVMXA360__ContractStackRankingFieldAPIName__c

Text(150)

The API name of the field in the Service Contract object on which the stack ranking will be performed when multiple contracts are found during entitlement.

Contract Stack Ranking Order

SVMXA360__ContractStackRankingOrder__c

Picklist

The order in which stack ranking will be performed on the contract field.

Covered By

SVMXA360__CoveredBy__c

Picklist

​Describes whether the entitlement check to be performed based on Asset or Account.

Default Billing Type

SVMXA360__DefaultBillingType__c

Picklist

The default billing type to be selected when performing interactive entitlement.

Developer Name

SVMXA360__DeveloperName__c

Text(100) (External ID) (Unique Case Insensitive)

A unique identifier of a record that can be linked with another Salesforce Org or external data source.

Duration For Expired Entitlement

SVMXA360__ExpiredEntitlementsDuration__c

Number(4, 0)

The duration in months to show Expired Entitlements.

Duration For Future Entitlement

SVMXA360__FutureEntitlementsDuration__c

Number(4, 0)

The duration in months to show Future Entitlements.

Expired Entitlements

SVMXA360__ExpiredEntitlements__c

Checkbox

Indicates whether to visualize expired coverages when performing interactive entitlement (True) or not (False).

Future Entitlements

SVMXA360__FutureEntitlements__c

Checkbox

Indicates whether to visualize future coverages when performing interactive entitlement (True) or not (False).

Include Fully Consumed Services

SVMXA360__IncludeFullyConsumedServices__c

Checkbox

Includes/hides fully consumed Entitled Services on the Interactive Entitlement screen.

Include Parent Asset

SVMXA360__IncludeParentAsset__c

Checkbox

Indicates whether to include parent Asset when performing an entitlement check (True) or not (False).

Include Root Asset

SVMXA360__IncludeRootAsset__c

Checkbox

Indicates whether to include root Assets when performing an entitlement check (True) or not (False).

Inherit Entitled Service On Return Order

SVMXA360__InheritServiceOnReturnOrder__c

Checkbox

When checked, if the Entitled Service is populated on Return Order from Case or Work Order, the corresponding Work Order Entitlement is populated.

Inherit Entitled Service On Work Order

SVMXA360__InheritServiceOnWorkOrder__c

Checkbox

When checked, if the Entitled Service is populated on Case or Return Order, the corresponding Work Order Entitlement is populated.

Match Account

SVMXA360__MatchAccount__c

Checkbox

Indicates whether to consider source object Account when performing an entitlement check (True) or not (False).

Object API Name

SVMXA360__ObjectAPIName__c

Text(150)

The API name of the source object.

On Hold Entitlements

SVMXA360__OnHoldEntitlements__c

Checkbox

When enabled, the Interactive Entitlement screen would show Contracts which are in On Hold status.

Scope

SVMXA360__Scope__c

Picklist

Field to define the scope of Entitlement settings.

Warranty Stack Ranking Field API Name

SVMXA360__WarrantyStackRankingFieldAPIName__c

Text(150)

The API name of the field in the Warranty object on which the stack ranking will be performed when multiple warranties are found during entitlement.

Warranty Stack Ranking Order

SVMXA360__WarrantyStackRankingOrder__c

Picklist

The order in which stack ranking will be performed on the warranty field.

​Common Configuration

CommonConfiguration

Common Configuration for all Entitlement functionalities.

Object Configuration

ObjectConfiguration

Default record type.