About the Document View
Viewing PDF documents
You can open PDF documents from the 
Document partition of the 
Viewables pane. The following features are supported for the Native Viewer, Adobe Acrobat Professional, and Adobe Acrobat Reader:
Document partition of the Viewables pane. The following features are supported for the Native Viewer, Adobe Acrobat Professional, and Adobe Acrobat Reader:• View documents
• View and print documents with watermarks
• Search for text
• Print
• Create and modify markups —This is supported for Adobe Acrobat Reader only when it is reader-enabled.
• Save, load and apply annotation sets
About Native Viewing of the PDF Documents
The native viewing of PDF is a Creo View built-in capability to load, view and mark up PDF files. It works independently, without any third-party PDF loading application, such as Adobe Acrobat.
The native viewer is enabled by default. To open PDF files with Adobe Acrobat instead, click > . In the Creo View Options dialog box, under General click Loading, then clear the Use native viewer for PDF files check box.
Prerequisites for the Native Viewing of PDF Documents
The native viewer only supports Windows 10, version 1803 and later.
The native viewer uses Edge Chromium to view the content, which is automatically installed during the installation of Creo View. An error message appears when there is a missing runtime while loading PDF documents or drawings. To load the PDF documents successfully, reinstall Edge Chromium from <Creo View Installation Directory>/resources/webview2 and then restart Creo View.
There is an additional licensing requirement for working with markups and saving annotation sets in the native viewer. For more information, see
Enabling Markups in the Native PDF Viewer.
Verifying Adobe Versions
When your PDF document does not open, you can open it with the native viewer or check the following:
1. Make sure that a supported version of Adobe Acrobat or Reader is installed. If both Adobe Acrobat and Reader are installed, ensure that both are supported versions. Look for the latest
Creo View Clients and Toolkits Software Matrix for detailed version information.
2. When a supported version is already installed, check that the Windows Registry software InstallPath values for Adobe Acrobat or Reader, located under the HKEY_LOCAL_MACHINE key, point to valid installation directories.
3. If the Windows Registry is correct, uninstall and reinstall Adobe Acrobat or Reader, (or both, if both are installed), and then uninstall and reinstall Creo View.
 | This verification procedure also appears in the “Overview” chapter in the
Creo View Installation and Configuration Guide. |