Using Performance Advisor Agent to Send Diagnostic Data to PTC

Diagnostic Data Location on the Configure Agent tab shows the default location where the Performance Advisor reports are saved before they are sent to PTC. If you do not want the reports to be saved at the default location, specify another location, and click Save Settings. If the Performance Advisor agent is installed on a different machine than Windchill, update the diagnostic data location in the <folderAccessibleForAgent> element in the pa_agent_conf.xml file.

Performance Advisor reports are saved in a .zip file with the following naming format:

<GUID><SCN>timestamp in yyMMddHHmmSS format>.zip

For example, 425103ce584fea5391570acc920d1f101a25d6c8_7A1318853_160913000100285.zip

The performance advisor reports are saved on your system under the following directory:

<Windchill>/utilities/PeformanceAdvisor/reports/PAA, where <Windchill> is the Windchill installation directory.

The Performance Advisor agent picks the report zip files from the specified Windchill location and moves them to the <PA_Agent>/Reports/collect folder where <PA_Agent> is the Performance Advisor agent installation directory. Performance Advisor agent sends the reports to PTC after 24 hours and a copy of the reports is saved in the <PA_Agent>/Reports/sent folder.

When the performance advisor agent is enabled, the WAReportSendManager queues are no longer created.

On which node, does the Performance Advisor agent runs?

In cluster environment, the Performance Advisor agent is installed on the master node, by default. If there are restrictions on opening outgoing ports for communications on the master node, you can install Performance Advisor agent on other nodes using PTC System Monitor 5.1 installer. The Performance Advisor agent can run on any one node in a cluster environment; you can choose any node.

How can I enable Performance Advisor agent post installation?

If you cleared the Configure to send and receive system and diagnostic information checkbox during Windchill installation, Performance Advisor agent gets installed but it is not enabled. To enable the PA agent, activate the Performance Advisor for PTC Windchill Utility.

Where are the diagnostic reports saved in a Cluster environment?

You must specify a shared location for storing the diagnostic data.Windchill diagnostic reports are generated and stored at the shared location. The Performance Advisor agent picks the diagnostic reports and sends it to PTC over a secured channel.