Specialized Administration > Configuring Your Windchill Environment > Configuring Performance Advisor for PTC Windchill
  
Configuring Performance Advisor for PTC Windchill
You can configure Performance Advisor for Windchill to send information periodically about your Windchill solution to PTC.
The settings selected during your Windchill installation initially determine whether the performance advisor reports are generated and sent to PTC. You can use the Performance Advisor for Windchill dashboard to analyze this data. Windchill Performance Advisor, powered by ThingWorx, is a dashboard for monitoring and managing Windchill deployments. Performance Advisor provides operational insight into the hardware and software performance of Windchill. This enables you to optimize the system performance, increase the productivity of end users globally and decrease overall IT support costs.
If the Configure to send and receive system and diagnostic information checkbox is selected during installation, the following preference is set to Yes:
Performance Advisor for PTC Windchill > Performance Advisor for PTC Windchill Activation
Setting this preference to Yes value tells Windchill to periodically generate and send the performance advisor reports to PTC.
If the Configure to send and receive system and diagnostic information checkbox is not selected during installation, the performance advisor reports are not periodically generated or sent. Use the Performance Advisor for PTC Windchill Utility to activate the mechanism of collecting and sending performance advisor reports. For more information, see Performance Advisor for PTC Windchill Utility.
The schedule for when the report is generated is maintained as an entry in the commonScheduleQueue queue:
• All enabled reports are sent 24 hours after Performance Advisor agent is installed and enabled.
• The reports are sent periodically depending on the frequency set for each of them.
For details on how Windchill manages generating periodic reports with queue entries, see Performance Advisor for PTC Windchill Queue Details.
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Sending a report requires that your Service Contract Number (SCN) be set and verified. This number is set in the wt.support.scn property in wt.properties during the Windchill installation. If the SCN is not set during installation, use the Performance Advisor for PTC Windchill Utility to set and validate the SCN. If the SCN is not set, the send operation fails.
The value of the SCN saved from the Performance Advisor for PTC Windchill utility may not be the same as the SCN saved in wt.properties.
For details on what is in the performance advisor reports and where the reports are stored, see Performance Advisor for PTC Windchill Report Information.
Performance Advisor agent sends the diagnostic reports to PTC. For details on configuring the agent, see Using Performance Advisor Agent to Send Diagnostic Data to PTC.
By setting the Performance Advisor for PTC Windchill preferences, you can change the initial preference settings that were established when your Windchill solution was installed. For details, see Performance Advisor for PTC Windchill Preferences.