ThingWorx Platform stops responding to Connector websocket requests

Monitoring and Troubleshooting the eMessage Connector > Troubleshooting the eMessage Connector > Scenarios for Common Problems > ThingWorx Platform stops responding to Connector websocket requests

Administrator Actions

The administrator must perform the following steps when faced with this error:

• Check if ThingWorx Platform is running and responsive. If ThingWorx Platform is unresponsive, capture multiple thread dumps and a heap dump, and review the dumps.

• Review the Connector logs to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for eMessage Connector.

• Review the logs for the ThingWorx Platform to determine if any exceptions are present. If exceptions are present, refer to Exceptions Observed in the Log for the ThingWorx Platform.

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