Exceptions Observed in the Log for the ThingWorx Platform

Monitoring and Troubleshooting the eMessage Connector > Troubleshooting the eMessage Connector > Exceptions Observed in the Log for the ThingWorx Platform

This section describes exceptions that you may encounter while troubleshooting the issues (observations). For each exception, the information that may appear in log files is included. The following list contains the exceptions addressed in this section. If you encounter other exceptions, please contact PTC ThingWorx Technical Support and, if merited, ask that the exception you encountered be added to this section for the next release of the eMessage Connector.

• ThingWorx Exception 1: Invalid Thing token property

• ThingWorx Exception 2: File upload failure due to maximum offline queue size violation

• ThingWorx Exception 3: File upload failure due to maximum offline queue size per Thing violation

• ThingWorx Exception 4: File download fails due to file deletion on the ThingWorx Platform before agent downloads file

• ThingWorx Exception 5: Start eMessage Connector with an application key that does not exist on the ThingWorx Platform

• ThingWorx Exception 6: Start eMessage Connector with an application key that does not have service invocation permission

• ThingWorx Exception 7: Not Authorized for Service Invoke on <service> in <Thing>

• ThingWorx Exception 8: Invalid Property Value