Exceptions Observed in the Log for eMessage Connector

Monitoring and Troubleshooting the eMessage Connector > Troubleshooting the eMessage Connector > Exceptions Observed in the Log for eMessage Connector

This section describes exceptions that you may find while troubleshooting the issues (observations). For each exception, the information that may appear in log files is included. The following list contains the exceptions addressed in this section. If other exceptions appear, please contact Technical Support and, if merited, ask that the exception you encountered be added to this section for the next release of the eMessage Connector.

• Connector Exception 1: Identifier Set on a Thing

• Connector Exception 2: Identifier with Format modelNumber | serialNumber on a Thing

• Connector Exception 3: Identifier Set with Model and Serial Number After eMessage Connector Running

• Connector Exception 4: Connector Cannot Connect to the ThingWorx Platform on Startup

• Connector Exception 5: Connector Disconnected from the ThingWorx Platform

• Connector Exception 6: Connector Reconnected to the ThingWorx Platform

• Connector Exception 7: thing Not Found on the ThingWorx Platform

• Connector Exception 8: Invalid Thing Token Property

• Connector Exception 9: Blank Token Property on Thing

• Connector Exception 10: ThingWorx Platform Not Responding to SDK Requests

• Connector Exception 11: File Upload Failure — Target Repository Out of Disk Space

• Connector Exception 12: File Upload Failure: Max Offline queue Size Violation on the ThingWorx Platform