Product Activities
When evaluating a customer experience, a user assigned to the Customer Experience Evaluator role can request general product activities, process returns and investigations, or request regulatory reports of a specific product. While creating the product activity, the customer experience evaluator can designate a user to review the response if a review is necessary.
A regulatory report activity has a built-in approval process. A product return/investigation does not have a review or approval process.
Click the new product activity icon in the row for a particular product when evaluating a customer experience.
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If the workflow is in the Evaluation or In Progress workflow states, you can also initiate product activities from the Customer Experience Management tab of the customer experience information page.
The Create Product Activity window changes based on the customer experience evaluator’s selection:
If a product activity is selected, see Creating a Customer Experience Product Activity.
If an investigation activity is selected, see Creating a Customer Experience Product Investigation Activity for more information.
If a regulatory decision is selected, see Creating a Regulatory Decision Activity. A regulatory decision can also result in a regulatory report.
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If the Customer Experience Evaluator role is unsure who to designate as respondent or reviewer, the fields can be left blank. If they are left blank, a user assigned to the Activity Respondent role or Activity Reviewer role is automatically tasked with response or review.
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