About This Guide
Configuring Windchill Service Information Manager and Windchill Service Parts provides configuration instructions for Windchill Service Information Manager and Windchill Service Parts.
Prerequisite Knowledge
You should be experienced with Windchill administration and be familiar with Windchill PDMLink installation and configuration.
Technical Support
The PTC eSupport portal provides the resources and tools to support your Windchill implementation:
If you encounter problems using this product, contact PTC Technical Support. For complete details, see “Opening a Case” on the Processes tab of the PTC Customer Support Guide:
You must have a Service Contract Number (SCN) before you can receive technical support. If you do not know your SCN, see “Preparing to contact TS” on the Processes tab of the PTC Customer Support Guide for information about how to locate it.
Documentation for PTC Products
You can access PTC documentation using the following resources:
• Windchill Help Center—The Windchill Help Center includes all Windchill documentation. You can browse the entire documentation set, or use the search capability to perform a keyword search. To access the Windchill Help Center, you can:
◦ Click any help icon
in
Windchill ◦ Select > from the Quick Links menu at the top right of any Windchill page
◦ Use the following link to access all PTC help centers:
• Reference Documents website—Information assistance in Portable Document Format (PDF):
A Service Contract Number (SCN) is required to access the PTC documentation from the Reference Documents website. If you do not know your SCN, see “Preparing to contact TS” on the Processes tab of the PTC Customer Support Guide for information about how to locate it:
When you enter a keyword in the Search The Knowledge Base field on the PTC eSupport portal, your search results will include information from knowledge base articles, product documentation, and the PTC community.
Comments
PTC welcomes your suggestions and comments on its documentation:
• To send feedback about a topic you are viewing in the
Windchill Help Center, click the send feedback icon
in the top right corner of the topic. The title of the help topic you were viewing when you clicked the icon is automatically included with your feedback.
• You can also send an email to
documentation@ptc.com. To help us more quickly address your concern, include the name of the
PTC product and its release number with your comments. If your comments are about a specific help topic or book, include the title.