Diagnostic Data Location on the Configure Agent tab shows the default location where the Performance Advisor reports are saved before they are sent to PTC. If you do not want the reports to be saved at the default location, specify another location, and click Save Settings. If the Performance Advisor agent is installed on a different machine than Windchill, update the diagnostic data location in the <folderAccessibleForAgent> element in the pa_agent_conf.xml file.

Performance Advisor reports are saved in a .zip file with the following naming format:

<GUID><SCN>timestamp in yyMMddHHmmSS format>.zip

For example, 425103ce584fea5391570acc920d1f101a25d6c8_7A1318853_160913000100285.zip

Performance Advisor reports are saved on your system under the following directory:

<Windchill>/utilities/PeformanceAdvisor/reports/PAA, where <Windchill> is the Windchill installation directory.

The Performance Advisor agent picks the report zip files from the specified Windchill location and moves them to the <PA_Agent>/Reports/collect folder where <PA_Agent> is the Performance Advisor agent installation directory. Performance Advisor agent sends the reports to PTC after 24 hours and a copy of the reports is saved in the <PA_Agent>/Reports/sent folder.

When the performance advisor agent is enabled, the WAReportSendManager queues are no longer created.

On which node, does the Performance Advisor agent runs?

In cluster environment, the Performance Advisor agent is installed on all nodes. The diagnostic reports are sent by the master node. The Performance Advisor agent can run on any one node in a cluster environment; you can choose any node.

Where are the diagnostic reports saved in a Cluster environment?

The reports are saved on the master node at the following location:

<Windchill>/utilities/PeformanceAdvisor/reports/PAA, where <Windchill> is the Windchill installation directory.

The Performance Advisor agent picks the diagnostic reports and sends it to PTC over a secured channel.

How can I send diagnostic reports from a disconnected Windchill site?

You can deploy the Performance Advisor Agent on a machine that does not contain Windchill or other sensitive data.

On the Configure Agent tab, specify a shared location for storing the diagnostic data. Windchill diagnostic reports are generated and stored at the shared location.

The agent can then be used for transporting diagnostic data generated out of Windchill server back to PTC. You need to make the appropriate configurations on the Windchill server to enable the transport of data through Performance Advisor Agent.

You must perform the following steps before rehosting Windchill Environment: