Understanding ZIP File Details for Sent Files
Windchill creates ZIP files and corresponding PROPERTIES files when sending information using either the HTTP or local directory transport mechanisms. Each PROPERTIES file contains the metadata describing the contents of the corresponding ZIP file.
The ZIP files can contain data from the following:
• Directories where collected information was saved if you used the System Configuration Collector to send the information.
• The execution of a specific support MBean or the wt.util.jmx.TechSuppportMain command line utility.
The ZIP files are named using following information:
• The type of data, such as PTC_Logs or Utilities, as described in Types of Information Collected
• The machine from which the data was generated, such as USERA203L
• The ID of the process from which the data was generated
• The timestamp, signifying when the data was sent
• An additional sequence number that uniquely identifies the file if another file already exists with the name that is under construction
For example, the following ZIP file contains a directory of logs collected from the Windchill logs directory that resides on the machine named USERA203L, where the collection process used has an ID of 4624 and timestamp was June 17, 2009 at 10:05 AM:
PTC_Logs-USERA203L-4624-0906171005.zip
The corresponding PROPERTIES file is:
PTC_Logs-USERA203L-4624-0906171005.zip.properties
If you are using the local directory transport, Windchill creates a directory under the local directory named in the wt.jmx.core.transport.LocalDirTransport.instance.<instance_name>.targetDir property by prefacing the call number specified with the letter C. For example, assume that the call number is 4567890 and the local directory is C:/ptc/Windchill/diagnostics/sent. Then the directory where the sent information is stored is:
C:/ptc/Windchill/diagnostics/sent/C4567890
If you are using the HTTP transport, then Windchill sends the ZIP files and corresponding PROPERTIES files directly to the URL identified in the wt.jmx.core.transport.SimpleHttpTransport.instance.<instance_name>.targetURL property.