Windchill provides the wt.util.jmx.TechSuppportMain command line utility for sending server status information. If your Windchill solution is running, the server status information sent using the TechSupportMain utility includes MBean dumps from server managers and method servers across the cluster (when nodes are accessible); otherwise, only the local server manager and method server MBean dumps are sent. Additionally, the log files within specific directories targeted by LogsDirViewer MBeans are sent. Out of the box, log files from the Windchill logs directory and the Apache logs directory are sent.

If your Windchill solution is not running, the server status information sent using the TechSupportMain utility is a subset of what is sent when your solution is running. For example, information on running processes or on the number of active users cannot be sent. Additionally, to send information about all of the nodes in a cluster when your solution is not running, you must execute the utility from each node.

To run the TechSupportMain utility, open a windchill shell on the main server (if Windchill is running) or on each server in the cluster (if Windchill is not running) and enter a command similar to the following:

where <call_number> is the number of an open PTC Technical Support call.