Enterprise Administration > Windchill ESI > Administering Windchill ESI in an ORACLE Applications Environment > Guidelines for Monitoring, Diagnosing, and Resolving Problems > Diagnosing Problems > Categorizing Problems: Key Areas of Focus for Troubleshooting > Windchill ESI Problems
  
Windchill ESI Problems
The following lists how to deal with problems that may originate from Windchill ESI services:
Verify that the Windchill server and application are running
Verify that the Windchill JMS client is connecting to the TIBCO EMS server
Verify that the Windchill ESI user account for the EMS server is correctly configured
Verify all other JMS-related configurations
Scan for error messages in the Windchill administrative logs
Validate the distribution targets and their attributes for the given release
Verify correct operation of the Windchill Enterprise Integration Access Remote Procedure Calls (RPCs)
Verify the correctness of the values set for the various Windchill ESI preferences