To categorize problems, you need to focus on key problem areas and get familiar with error handling reports such as error logs and error handling codes.

Most system-related, technical issues can be categorized according to the location of the root cause. Refer to the Windchill Enterprise Systems Integration Installation and Configuration Guide - Oracle Applications and applicable documentation provided by your systems integrator, as necessary, to verify and restore correct configuration settings.

It is also important for you to become familiar with the business process and functional troubleshooting information. Users who are not familiar with this information may escalate such issues to you.

The following categories of problems and their descriptions are not intended to be exhaustive with detailed step-by-step procedures. Rather, they are provided to help you to focus on some of the key or potential root causes of technical issues: