BusinessWorks Problems
• Verify that all required TIBCO services are running. Process engines do not start if the following required services are not running. Verify that all required TIBCO services are running:
◦ TIBCO Administrator <version> (Domain name)
◦ TIBCO HAWK Agent (Domain name)
• Verify the existence and contents of required Windchill ESI BusinessWorks application properties and configuration files:
◦ ESIORAEMailMessageLookups.properties
◦ ESIORADefaults.properties
◦ ESIORAErrorHandlingCodes.properties
◦ ESIORALookups.properties
◦ ESIORAMessageLookups.properties
◦ FilesToRead_ORA.properties
• Verify that the BusinessWorks JMS client is connecting to the TIBCO EMS server
• Verify all other EMS-related configuration
• Isolate any Java Virtual Machine (JVM) issues, such as unsupported versions or memory overflow errors
• Verify that the Windchill ESI components are deployed to the correct domain
• Verify the Windchill ESI business logic configuration and deployment settings, including the global variable values
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You must restart the process engine for new global variable values to take effect.
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• Verify the Java classpath
• Validate the configuration settings in the TRA file
• Validate the BusinessWorks Administrator server configuration by:
◦ Authorizing user accounts
◦ Making sure that multiple repositories with the same Rendezvous configuration (network, service, and daemon) on the same subnet have unique names, regardless of the BusinessWorks administration domain
◦ Ensuring that the server-based repository (.dat) files are not deleted directly. To properly delete a server-based project from an administration domain, follow these steps:
▪ Undeploy the project (this removes all of the .tra and .cmd files)
▪ Stop the administration server service
▪ Delete the contents of <Tibco_Home>/tra/domain/<Domain_Name>/application/<Application_Name>/working folder
▪ Restart the administration server service
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The meaning of <Application_Name> in the above referenced path may be understood from the fact that the deployment name of an application is of the form <Domain_Name>-<Application_Name>.
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• Isolate any issues with internationalization or locale configuration settings. Check out the following:
◦ com_infoengine_locale attribute in the JMS header of Windchill ESI messages
◦ ESIOMAdapter/Locale global variable
◦ Defaults and cross-referencing lookup file entries used in data mapping
