ServiceMax Integration Overview
The ServiceMax Connector (PTC.SCA.SCO.AssetService.Connector.ServiceMaxConnector) is a ThingWorx entity installed with the ServiceMax Integration extension. The ServiceMax Connector provides service methods for common available integration points to ServiceMax.
The ServiceMax Integration makes use of:
• The ServiceMax Connector
• The ServiceMax Alert Manager
The ServiceMax Connector has the following primary public API methods to create cases, work orders, and service alerts in ServiceMax:
• CreateCase(eventInfo, alternatePayload)—Creates a ServiceMax Case from the event information.
• CreateWorkOrder(eventInfo, alternatePayload)—Creates a ServiceMax Work Order from the event information.
• HandleAlert(eventInfo, alternatePayload)—Passes the event information to handle the alert.
• CreateServiceRequest(eventInfo, alternatePayload)—Creates a ServiceMax Service Request from the event information.
Automatic Creation of a ServiceMax Work Order
ThingWorx can generate an alert that triggers the creation of a work order in ServiceMax with relevant asset information. Typically, this type of alert is generated for an issue that requires a technician’s attention.
Automatic Creation of a ServiceMax Service Request
ThingWorx can generate an alert that triggers the creation of a service request in ServiceMax with relevant asset information. Typically, this type of alert is generated for an issue that requires a technician’s attention.
Automatic Creation of a ServiceMax Case
ThingWorx can generate an alert that triggers the creation of a case in ServiceMax with relevant asset information. Typically, this type of alert is generated for an issue that requires the call center agent or support representative to evaluate it before deciding whether a Work Order is needed.
