ThingWorx ServiceMax Integration
PTC and our partner ServiceMax, a provider of cloud-based service management software, offer an integrated connected suite of solutions for service management. For our joint customers, the new ServiceMax Integration extension is available for use with the ServiceMax Connector. The ServiceMax Integration enables remote access to your assets. Leveraging information from connected devices, the ServiceMax Integration provides field technicians with an accurate diagnosis of the issue and the right contextual service information needed to complete the service event.
Using the ServiceMax Connector, the ServiceMax Integration provides communication between your assets and your ServiceMax system to facilitate the automatic creation of ServiceMax events:
• ServiceMax Work Order
• ServiceMax Case
• ServiceMax Service Request
The ServiceMax Integration is supported only with Service (ThingWorx SCP) licenses.
Installing the ServiceMax Integration
Install the
ServiceMax Integration by importing the
ThingWorx-ServiceMax-Integration-<version>-extension.zip extension, as described in
Importing the ThingWorx Apps Extension.